FAQ
Sweeper Casino’s FAQ is built to help both new players and experienced users find reliable, practical answers quickly. You’ll find step-by-step explanations for account setup, deposits and withdrawals, verification, and the mechanics behind bonuses and wagering. The tone is straightforward so you can make confident choices about playing, depositing, and cashing out.
We cover promotional details and redemption rules in plain language so you know exactly what to expect before you commit funds. Current promotional highlights include a welcome package offering 100,000 Gold Coins plus 5 Sweeps Coins (valid through December 2024), as well as ongoing sign-up rewards and daily bonuses. Specific bonus pages and terms are linked where useful to keep things transparent.
If something technical or account-related requires extra attention, we explain the verification (KYC) steps and troubleshooting checks you can run yourself before contacting support. When you need to talk with an agent, Sweeper Casino provides live chat on the site, email at support@sweepergames.com, and phone support at +1 (704) 862-9552. For policy-level details, check the Terms and Conditions and responsible play resources linked below.
How do I create an account at Sweeper Casino?
Creating an account is a straightforward process: provide your name, email, date of birth, and select a password. You’ll then confirm your email address via a verification link. Use accurate personal information—this speeds up identity verification and future withdrawals. If you plan to deposit in USD, make sure your billing information matches the card or bank details you’ll use. If you run into issues during signup, open the live chat on the site for guided assistance.
What welcome offers and sign-up rewards are available?
Current promotional details list a welcome package of 100,000 Gold Coins plus 5 Sweeps Coins valid through December 2024, along with periodic sign-up rewards and daily bonuses. Offer terms—such as validity windows, wagering or play requirements, and eligible games—vary by promotion. Always check the full promotion terms before claiming. For the latest details and any bonus codes or special terms, visit our dedicated welcome page
Are there No Deposit Bonus codes I can use?
No-deposit bonuses are occasionally issued through promotions or partner campaigns, but they’re not always available. When they are offered, codes or automatic credits will be announced on the promotions page and applied according to the terms shown. If you believe you should have received a no-deposit credit but didn’t, contact support with the promotion name and your account details so agents can verify eligibility.
How do deposits and withdrawals work?
Sweeper Casino accepts major card payments including MasterCard and Visa, and operates in USD. Deposits are usually instant; withdrawals require verification and processing time. Withdrawal times vary by method and may include internal processing (platform side) and bank or card provider processing. For card-based withdrawals, your bank’s policies can affect timing. For full payment options and step-by-step processing expectations, consult our payments page
What are wagering requirements and how do they apply?
Wagering requirements (playthrough) specify how many times you must wager a bonus before withdrawing associated winnings. For example, a 20x wagering requirement on a $10 bonus means you must place $200 in eligible wagers before requesting a withdrawal of bonus-derived winnings. Not all games contribute equally toward requirements; slots often contribute 100%, while table games and video poker may contribute less or be excluded. Always read the specific bonus terms to see contribution rates, maximum bet limits, and any excluded games.
Is Sweeper Casino mobile-friendly?
Yes — Sweeper Casino is designed to work on modern smartphones and tablets through a mobile-optimized website. No separate download is required for most devices: open the casino in your device’s browser and you’ll get an interface tailored to smaller screens. If you encounter layout or loading problems, try updating your browser, clearing cache, or switching to a stable Wi‑Fi connection. For app availability or platform-specific recommendations, contact support.
Which games and software providers are available?
Sweeper Casino features games from reputable providers including 3 Oaks, Betsoft, and Hacksaw Gaming. The library typically includes slots, table games, and specialty titles. Game availability can change by region and per promotional rules, so check the Games page for current catalogs and provider filters.
How is Sweeper Casino licensed and regulated?
Sweeper Casino adheres to applicable gaming regulations and operates under the oversight required by the jurisdictions where it accepts players. Licensing details, regulatory disclosures, and jurisdiction-specific rules are listed in our Terms and Conditions. If you need licensing specifics for legal or tax purposes, consult the terms here.
What documents are required for verification (KYC)?
Before your first withdrawal you may be asked to complete a KYC check. Typical documents include a government-issued photo ID (passport, driver’s license), proof of address dated within the last three months (utility bill or bank statement), and a copy of the card used for deposit (with sensitive digits masked) if applicable. Submit clear copies via the secure verification portal; agents will confirm once documents are approved. Timely and accurate documents speed up payouts.
How do I troubleshoot technical issues?
If a game won’t load or the site behaves unexpectedly, check these steps: ensure your browser is up to date, disable ad blockers or browser extensions that interfere with scripts, clear cache and cookies, and try a different device or network. If the problem persists after these checks, take screenshots or note error messages and reach out to support so agents can investigate further.
What security and data protection measures are in place?
Sweeper Casino uses industry-standard encryption and secure servers to protect personal and payment data. Access controls, secure payment processors, and regular audits are part of the platform’s approach to safety. Players should also protect their account by using a strong unique password and enabling any available account security options. For a deeper look at policies and how your data is handled, review our Terms and Privacy pages.
How can I reach customer support?
Live chat is available directly on the site for fast, real-time help. You can also email support@sweepergames.com or call +1 (704) 862-9552 for assistance. When contacting support, have your account email and any relevant screens or transaction IDs ready to speed resolution. For contact options and response guidelines, visit our support hub
Sweeper Casino is built to keep your play secure, fair, and enjoyable. Registration is simple, deposits via MasterCard or Visa in USD are straightforward, and the site’s verification steps protect both you and the platform. Generous welcome offers, ongoing promotions, and a library from trusted providers like Betsoft and Hacksaw Gaming give you immediate options to start playing right away. If you prefer to pause or set limits, responsible play tools and resources are available to help you manage time and spend responsibly—details and support links can be found here.
Ready to try your hand? Sign up or log in to access current bonuses and begin exploring the games. If you need support at any point, live chat, email, and phone options are standing by to assist. Enjoy the games, play smart, and make the most of what Sweeper Casino has to offer.