Support
We’re here to make sure your time at Sweeper Casino stays smooth and straightforward. Whether it’s a question about your account, a transaction, or a bonus, our support staff is available around the clock to help — friendly, informed, and ready to act.
Rapid help when you need it most
Need an answer now? Use our live chat for the fastest response. Our agents typically reply within 1–2 minutes and can guide you through in-session issues, payment problems, or quick verification questions. Prefer to speak directly? Call us at +1 (704) 862-9552 — calls are usually answered within a few minutes so you can get back to the games without a long wait.
Email support for detailed requests
For issues that need documentation or a full review, email support@sweepergames.com. We aim to respond within 12–24 hours on most inquiries. Including your account ID and screenshots in the first message helps us diagnose the problem and deliver a solution faster.
Do-it-yourself answers that save time
If you want to solve something immediately, our searchable help center covers the most common topics: account setup, deposits and withdrawals, bonus terms (including the 15 SC welcome offer), and gameplay FAQs. Check the Help Center for step-by-step guides and troubleshooting tips that resolve many questions without waiting for a reply.
What to expect from our team
Our support specialists are trained across account management, payment processing, and gameplay mechanics — they’ll investigate issues thoroughly and keep you updated at every step. Some matters, like identity checks or complex transaction reviews, require additional verification and may take up to 48–72 hours; when that happens, we’ll explain the steps and provide realistic timelines so you know where things stand.
How to get the fastest resolution
When contacting us, include:
- Your account ID or registered email
- A brief description of the issue
- Screenshots or transaction IDs when relevant
This helps us cut straight to the fix.
We handle everything with discretion and security, and we welcome feedback after a case is closed — it helps us improve service for everyone. If you’d like immediate support during a session, start a chat now; for detailed records or documents, email support@sweepergames.com. Our priority is keeping your experience secure, clear, and enjoyable — reach out anytime and we’ll handle the rest.